Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the website at eliseehomeserviceshouston.com and any HVAC installation, maintenance, repair, or related services provided by Elisee AC Services LLC(“Elisee,” “we,” “us,” or “our”), a licensed HVAC contractor located in Cypress, Texas (License No. 145586E).

By booking a service appointment, signing a service authorization, submitting an online form, or using our website, you (“Customer”) agree to be bound by these Terms. If you do not agree, please do not use our services or website.

Elisee AC Services LLC provides the following HVAC services to residential and commercial properties:

• Air conditioning and heating system installation and replacement
• Emergency and seasonal HVAC repair and diagnostics
• Preventive maintenance tune-ups (spring/cooling and fall/heating seasons)
• Refrigerant handling and recharging (by EPA Section 608-certified technicians)
• Indoor air quality assessment and humidification services
• Duct cleaning and sealing
• Thermostat installation and smart-home integration
• Heat pump and water heater installation

All work is performed by licensed technicians in compliance with Texas state regulations and applicable local building codes. Elisee reserves the right to decline any service request that falls outside the scope of our licensing or that our technicians determine cannot be completed safely.

When you schedule a service appointment, you agree to the following:

• You are the property owner or an authorized representative with legal authority to authorize HVAC work at the property.
• A responsible adult (18 years or older) must be present at the property for the duration of the service visit.
• You will provide our technicians with safe, unobstructed access to all relevant HVAC equipment, electrical panels, and attic or crawl-space access points.
• You will secure or remove pets from the work area to ensure the safety of both our technicians and your animals.
• Appointment windows are estimates. While we make every effort to arrive on time, travel times and prior job complexity can affect scheduling. We will contact you if we are running significantly late.

Elisee provides upfront, transparent pricing before any work begins.

The $50 promotional discount advertised on our website applies to qualifying service calls and cannot be combined with other offers unless explicitly stated. Eligibility is subject to change; contact us for current terms.

Payment is due in full upon completion of the service, unless a prior written payment arrangement has been agreed to by both parties.

Elisee offers four annual membership plans (Bronze, Standard, Silver, and Total Comfort). By enrolling in a plan, you agree to the following terms:

To the fullest extent permitted by Texas law, Elisee AC Services LLC's total liability to you for any claim arising out of or related to the services we provide shall not exceed the total amount you paid for the specific service giving rise to the claim.

We are not liable for:

• Indirect, incidental, consequential, or punitive damages, including loss of use of your HVAC system, spoiled perishables, or loss of business income.
• Pre-existing structural, electrical, or plumbing deficiencies in your property discovered during a service call.
• Damage caused by deferred maintenance or failure to follow our technician's recommendations.
• Delays in service caused by parts unavailability, severe weather, or other circumstances beyond our control.

Elisee maintains general liability and workers' compensation insurance as required by Texas law. Certificate of insurance documentation is available upon written request.

To receive the best possible service and ensure the safety of our technicians and your home, customers are responsible for:

• Providing accurate information about your HVAC system, including known issues, previous repairs, and system age.
• Maintaining the area around outdoor and indoor HVAC units clear of obstructions, vegetation, and stored items (a minimum 24-inch clearance is recommended).
• Replacing air filters at the frequency recommended by your system manufacturer (typically every 1–3 months).
• Notifying us promptly of any new issues or concerns following a service visit within the warranty period described in Section 7.
• Ensuring that any required permits for HVAC work are obtained. Associated permit fees are the customer's responsibility unless quoted otherwise.

All content on our website — including text, graphics, logos, photographs, and service descriptions — is the property of Elisee AC Services LLC and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without prior written permission.

Customer-submitted reviews and testimonials remain your property, but by submitting them you grant Elisee a non-exclusive, royalty-free license to display them on our website and marketing materials.

We are committed to resolving any dispute quickly and fairly. If you have a concern about a service, please contact us directly first — most issues can be resolved with a single conversation.

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. You agree to the exclusive jurisdiction of the courts of Harris County, Texas for any matter not subject to arbitration under Section 12.

If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.