Privacy Policy

Elisee AC Services LLC(“Elisee,” “we,” “us,” or “our”) is a family-owned HVAC company based in Cypress, Texas, serving homeowners and businesses across Cypress, Houston, Katy, Tomball, Spring, and surrounding communities. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what personal data we collect, how we use it, and the choices available to you. It applies to our website at eliseehomeserviceshouston.com, our phone and email communications, and any services we provide at your property.

We use the information we collect to:

• 1Schedule, dispatch, and perform HVAC installation, maintenance, repair, and emergency services at your property.
• 2Send appointment confirmations, technician arrival notifications, and post-service follow-ups via SMS, email, or phone.
• 3Process payments, issue invoices, and manage membership plan subscriptions.
• 4Provide upfront pricing, free estimates, and warranty documentation.
• 5Respond to your inquiries and resolve any service complaints promptly.
• 6Comply with Texas state licensing requirements (License No. 145586E) and applicable regulations, including those of the Texas Department of Licensing and Regulation (TDLR).
• 7Improve our website, service offerings, and customer experience through aggregate analytics.
• 8Send periodic promotional communications (e.g., seasonal tune-up reminders, membership offers) — only to customers who have not opted out.

We may share your information only in the following limited circumstances:

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations:

When retention periods expire, we securely delete or anonymize your data.

Regardless of your location, you have the following rights with respect to your personal information:

To exercise any of these rights, please contact us using the information in Section 9. We will respond within 30 days. We do not charge a fee for reasonable requests and will never discriminate against you for exercising your privacy rights.

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of your information, including:

• Encrypted transmission of data over HTTPS/TLS protocols.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Secure, PCI-compliant payment processing for all transactions.
• Regular security reviews of our website and systems.

No method of internet transmission is 100% secure. While we work diligently to protect your information, we cannot guarantee absolute security. In the event of a data breach that may harm your rights, we will notify you as required by Texas law.

Our services are intended for adults aged 18 and older who are homeowners or authorized property managers. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete that information promptly.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this document.

For significant changes, we will notify active customers by email or by posting a prominent notice on our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.